Comments on: This is Formal Night, Buddy…

By: Dave

Dave — Thu, 19 Jun 2008 12:43:43 +0000

That’s true Thomas. The luxury lines like Cunard should definitely be held to a high standard and be more proactive in enforcing thier dress codes. I’ve never cruised Cunard, but I know if I did I would go all out, considering the amount of money I’d be paying to cruise with them. I would definitely dress my best on a line like that.

By: Thomas

Thomas — Wed, 18 Jun 2008 13:31:25 +0000

I think Cunard are making a serious mistake not enforcing the dress code they are famous for. ‘Black tie’ means just that, a proper dinner jacket and bow tie – not a business suit! If people don’t like this, they should book with another line. Some clubs, both in the US and the UK, will provide a jacket and tie for underdressed gentlemen at lunch – maybe Cunard should have the same policy. This would avoid the bad blood people are worried about, but still cause just enough embarrassment to deter in future!

By: Dave

Dave — Wed, 04 Jun 2008 02:54:16 +0000

You’re right. I’ve always been told when dealing with customers: the customer is always right, even when they’re wrong. In these cases, as you said, the negative feedback isn’t worth it for the maitre’d; just turn a blind eye.

Thanks for the comment!

By: radiationman

radiationman — Wed, 04 Jun 2008 02:07:32 +0000

While you’re right – most cruise lines even Cunard won’t make any real crack down on dress code violators.

While a matre’d may stop a guest who isn’t complying with the dress code – if the guest pushes back or even threatens to make a scene over the issue the matre’d will back down.

They do this because in the end guest satisfaction is important and dress code enforcement isn’t something that most matre’ds feel are worth the bad blood and negative feedback that they’ll get as a result.